Sign up and get an instant discount on ALL watercolour products. FREE standard shipping worldwide!

No Return Policy

Thank you for choosing HelloAm. We appreciate your trust in our services. This No Return Policy ("Policy") outlines our guidelines for returns and sets forth the circumstances under which returns are not permitted once you have given approval to proceed with production. By providing approval to proceed with production of your products, you acknowledge and agree to comply with the terms and conditions of this Policy.

  1. Approval to Proceed with Production:
    a. Once you have provided approval to proceed with the production of your product, the sale is considered final, and no returns or cancellations can be accepted, except as stated in Section 3 of this Policy.
  1. Product Eligibility for Return:
    a. We do not accept returns on the products that have been approved and produced based on your specifications and requirements.
    b. Any customization, personalization, or commissioned artwork is considered final and cannot be returned.
  1. Damaged or Defective Products:
    a. In the unlikely event that you receive your product(s) that is/are damaged or defective, please notify us within 10 days of receiving the items.
    b. We may require photographic evidence or other documentation to support your claim.
    c. We will assess each claim on a case-by-case basis and, if deemed valid, may offer a replacement or store credit, as determined solely by HelloAm.
  1. Return Process:
    a. To initiate a return due to damaged or defective products, please contact our customer support at
    b. We will provide you with further instructions on how to proceed with your claim, if applicable.
  1. Final Decision:
    a. HelloAm reserves the right to make the final decision regarding returns and refunds.
    b. In cases where a return is accepted for damaged or defective products, we may issue a replacement or store credit, at our sole discretion.

Please carefully review this No Return Policy before providing approval to proceed with the production of your product(s). If you have any questions or concerns regarding this Policy or any aspect of our products or services, please contact for assistance.

Close (esc)

Join our mailing list

Be updated with the latest news and promotions!

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.


Your cart is currently empty.
Shop now